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The experience of being a paramedic can often be emotional. Do you have your own way of mentally coping with crisis interventions?

It’s important to be aware of which phase of the crisis you’re in – before, during, or after. In the beginning, adrenaline and natural drive take over, and there’s little space for emotion. But after a demanding emergency, everyone deals with it in their own way. Personally, I find it helpful – figuratively speaking – to “detach” myself from the event. When you go home, it’s sometimes good to leave things at the doorstep and reflect on how fragile life and health can be, and appreciate your own. The hardest situations are those where you know you can’t help the person anymore, but still do everything you can. I think I speak for all my colleagues when I say that the most difficult cases are those that are somehow out of the ordinary – such as mass casualty incidents, violence against children, or situations where crews are threatened by aggressive patients.

What does a typical day look like for an operations inspector at the Emergency Medical Services of the Pilsen Region? How does it differ from the work of a standard field paramedic?

As operations inspectors, we work around the clock in 12-hour day and night shifts, just like regular EMS crews. The difference is that we work solo and cover the entire Pilsen Region. We start by taking over the shift, including all current operational information – especially regarding serious ongoing incidents, equipment failures, or technical issues. Then we inspect our vehicle, including all systems and equipment. The shift itself is quite diverse, and our scope of activity is broad. When necessary, we transport blood products, organs, or medical specialists. The job carries a lot of responsibility – not only for the tasks we perform but also for how we present ourselves and communicate with others.

You also serve as the spokesperson for the EMS of the Pilsen Region. What’s the most challenging aspect of communicating with the public – especially during crisis or emotionally charged situations?

The biggest challenge is managing the intense emotions, stress, and sometimes panic of those involved. Paramedics must act calmly and thoughtfully, yet swiftly, often in very difficult conditions – and that translates into the ability to communicate effectively.

In your opinion, how important is public education about the work of EMS professionals? Are you able to debunk myths and inaccuracies in the media or on social media?

It’s extremely important. Public education is key to increasing respect for the profession, improving cooperation during emergencies, and raising overall preparedness. It also helps reduce unnecessary emergency calls, supports basic first aid skills, and enhances public safety. Additionally, it fosters better understanding of the psychological pressures EMS workers face and can inspire future generations to join the profession. I don’t have the same reach as some of my more media-visible colleagues from other regional services, but I do contribute to public education in my free time – through first aid lectures for the general public and an educational-entertainment program for elementary schools. Both are held under the patronage of the Domažlice Hospital. I also teach first aid and methodology at the Faculty of Health Care Studies at the University of West Bohemia for first-year paramedic students. Based on feedback, it seems to be going well so far.

How did studying at the Faculty of Health Care Studies at the University of West Bohemia in Pilsen prepare you for your current professional role?

In my view, the program provides an excellent, high-quality foundation. But it’s still up to each individual to keep developing and pursuing further education.

Do you remember a specific moment during your studies when you thought, “This is exactly what I want to do”?

Not one specific moment, but there were situations – usually related to real life-saving efforts. I’ve taken part in several successful CPR cases, especially involving young patients who later visited our station to thank us personally. Those are truly fulfilling moments.

What advice would you give to students in healthcare programs who are considering a career in emergency medical services?

I’d recommend getting as much hands-on experience as possible – both in the field and in hospitals – and staying proactive in your education. Working in EMS is physically and mentally demanding, but it has a broad impact and carries great responsibility. You become a vital part of someone’s life – sometimes only briefly, but meaningfully. It’s crucial to handle stress well, be a team player, and genuinely care about helping others. If this job attracts you, don’t let the challenges discourage you. Experience and dedication will open the door to a career that truly matters.

If you had to describe the biggest benefit of studying at the Faculty of Health Care Studies in one word, what would it be?

A professional yet friendly approach.

What do you remember most fondly from your time at the University of West Bohemia?

What we cherish most are the shared moments with classmates and friends – especially participating in EMS competitions across the country. We took part in many of them during our studies and have countless memories and experiences.